Brief Description:

Continuing and Professional Education maintains the Amherst campus part of UMassOnline, which is the system-wide online segment of the University. Faculty teaching fully online courses through Professional and Continuing Education use the implementation of Blackboard Vista hosted by UMassOnline - a consortium of the the five online University campuses.

Web Pages:

UMassOnline: http://www.umassonline.net/Home.html

Login page for fully online Amherst courses: http://amherst.umassonline.net

Instructor Support:

E-Learning Department at Continuing and Professional Education

Instructors teaching with UMassOnline and Continuing and Professional Education are supported by the e-Learning department at Continuing and Professional Education. Besides operational and technical support, the staff there can assist with extending your fully online course with emerging technologies and instructional design.

Phone: 413-577-3434

Faculty Support Line: facline@contined.umass.edu

Faculty Support/Training Website: oit.umass.edu/webct/conted/faculty/index.html

General CPE/UMOL Instructor Resources: http://www.umassulearn.net/For-Instructors

Online section request or rollover form: www.umassulearn.net/For-Instructors/Blackboard-Vista-Course-Request-Forms

UMassOnline Technical Support

Courses taught via UMassOnline and Continuing and Professional Education utilize a comprehensive 24x7x365 help desk (currently PerceptIS) to assist faculty with their online sections. They may be contacted by phone, email, or an online chat with a support associate.

Phone: 1-888-300-6407

Amherst Support Line: amherstsupport@umassonline.net

Website for live text chat:www.amherst.umassonline.net

NOTE: A separate installation of Blackboard Vista is maintained by Academic Computing/OIT for courses taught on campus (See SPARK)